Privacy Policy

Effective Date: April 4, 2026

At Enviro Auto Spa, your privacy is treated with the same meticulous care and precision as your vehicle. This Privacy Policy outlines how we collect, use, protect, and handle your personal information when you visit our website enviroautospa.com, purchase our products, or book our mobile detailing services.

By using our Site and services, you consent to the data practices described in this policy.

1. Information We Collect

To provide you with our bespoke mobile detailing services and premium e-commerce experience, we may collect the following types of information:

Personal Identification Information: Name, email address, phone number, and billing/shipping address.
Service & Vehicle Details: Vehicle make, model, and the physical location where our mobile detailing services will be rendered (e.g., home, estate, or office park).
Transaction Data: Details about payments to and from you, and other details of products or services you have purchased from us. (Note: We use secure third-party payment gateways and do not store your raw credit card data on our servers).
Technical & Usage Data: IP address, browser type, device information, and data regarding how you interact with our website to help us improve user experience.

2. How We Use Your Information

We use the information we collect strictly to operate our business and provide a premium concierge experience. Specifically, we use your data to:

Schedule, confirm, and deliver our mobile detailing services directly to your location.
Process e-commerce transactions, arrange shipping, and handle returns for our waterless car care products.
Communicate with you regarding your appointments, orders, and customer support inquiries.
Send periodic newsletters containing exclusive offers, car care tips, and updates (only if you have opted in).
Improve our website functionality, service offerings, and overall customer experience.

3. How We Protect Your Data

We implement a variety of security measures to maintain the safety of your personal information. Your data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. All sensitive/credit information supplied is encrypted via Secure Socket Layer (SSL) technology.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties for marketing purposes. We may share your data only with trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information strictly confidential. These include:

Payment processors (e.g., PayFast, Yoco, Stripe).
Courier and logistics partners for delivering shop orders.
Our trained mobile technicians (who receive only the necessary location and vehicle details to fulfill your service booking).

5. Cookies and Tracking Technology

Our website uses “cookies” to enhance your experience. Cookies are small files transferred to your computer’s hard drive through your web browser that enable the site’s systems to recognize your browser and capture and remember certain information (such as items in your shopping cart or your booking preferences). You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings.

6. Your Rights (POPIA Compliance)

In accordance with the Protection of Personal Information Act (POPIA) and standard global privacy practices, you have the right to:

Request access to the personal data we hold about you.
Request the correction of inaccurate or incomplete data.
Request the deletion of your personal data from our records.
Opt-out of any marketing communications at any time by clicking the “unsubscribe” link at the bottom of our emails or contacting our concierge team.

7. Changes to This Privacy Policy

Enviro Auto Spa reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.”