Refund and Returns Policy

Effective Date: April 4, 2026

At Enviro Auto Spa, we pride ourselves on engineering perfection and delivering a premium experience. Whether you are purchasing our professional-grade waterless car care products or booking our bespoke mobile detailing services, your satisfaction is our highest priority.

This policy outlines our guidelines for returns, refunds, and service guarantees.

1. E-Commerce: Product Returns

We want you to be completely satisfied with your purchase from our online store. If you are not entirely happy with your products, we are here to help.

Return Window: You have 14 calendar days from the date of delivery to return an eligible item.
Condition of Items: To be eligible for a return, the product must be unused, in the same condition that you received it, and in its original packaging. Seals on liquid products must remain unbroken.
Non-Returnable Items: For health, safety, and quality control reasons, we cannot accept returns on used microfibre cloths, opened liquid formulas, or gift cards. Sale or clearance items are also considered final sale and cannot be returned unless defective.
Proof of Purchase: A receipt or proof of purchase is required to process any return.

2. E-Commerce: Product Refunds

Once we receive your returned item, our team will inspect it and notify you of the status of your refund.

Approval: If your return is approved, we will initiate a refund to your original method of payment.
Processing Time: Please allow 5-7 business days for the credit to reflect in your account, depending on your card issuer’s policies.
Defective or Damaged Goods: If a product arrives damaged or is defective, please contact us immediately at info@enviroautospa.co.za with photographs of the item. We will arrange a replacement or a full refund, including any shipping costs, at our expense.

3. E-Commerce: Return Shipping

You will be responsible for paying your own shipping costs for returning your item unless the item is defective or we made an error with your order.
Original shipping costs are non-refundable. If you receive a refund, the cost of the initial shipping will be deducted from your refund.
We highly recommend using a trackable courier service when returning high-value items, as we cannot guarantee that we will receive your returned product.

4. Mobile Detailing Services: The Enviro Guarantee

Because automotive detailing is a time-intensive, labor-based service, we generally do not offer outright refunds once a service has been completed. However, we stand by the quality of our craftsmanship through our Service Guarantee.

Quality Assurance: We require clients to inspect the vehicle alongside our technician upon completion of the service. If you notice any area that does not meet our agreed-upon standards, our technician will rectify it immediately on-site.
Post-Service Concerns: If you notice an issue related to our service after the technician has left, you must contact us within 24 hours of the appointment. We will gladly schedule a follow-up visit to review and correct the specific issue at no additional charge.
Pre-Existing Damage: As outlined in our Terms and Conditions, Enviro Auto Spa cannot be held liable for pre-existing damage, oxidation, or clear coat failure that becomes more visible once the vehicle is thoroughly cleaned.

5. Mobile Detailing Services: Cancellations & Deposits

Client Cancellations: If you need to cancel or reschedule your mobile detailing session, we require at least 24 hours’ notice. Cancellations made with more than 24 hours’ notice will receive a full refund of any deposit paid.
Late Cancellations: Cancellations made within 24 hours of the scheduled appointment may forfeit the deposit or be subject to a cancellation fee equivalent to 50% of the service price, as this time was exclusively reserved for you.
Weather Rescheduling: If we must cancel your appointment due to severe weather conditions, your deposit will be fully refunded or transferred to a rescheduled date of your choosing.

6. Contact Our Concierge Desk

To initiate a return or discuss a service concern, please reach out to our team. We are dedicated to resolving any issues swiftly and professionally.

Email: info@enviroautospa.co.za
Website: enviroautospa.com